Terms and Conditions

  • Replacement and return within 7 days from the date of the request. The product and the packaging must be in its original condition, not dirty, unscented, and undamaged. All accessories, tags and stickers must be attached with the original packaging.
    The purchase invoice or proof of purchase of the product must be provided.
  • In the event that the customer wants to replace the order, CAMEL will bear a one-time replacement for free (Kingdom of Saudi Arabia only) outside Saudi Arabia, and the customer must bear the total shipping costs.
  • If the customer wants to return the order, the customer will bear the full shipping costs.
  • After we receive the returned shipment and check the condition of the product, the amount will be returned to the customer, deducting the shipping value, and it will be within a maximum period of 7 days.
  • After the end of the replacement and return, the customer is not entitled to request replacement or return permanently.